With extensive experience in key roles in business and strategic-initiative development, account management and system implementation, Vice President Ilan Shaki heads Intelligent Operations at Amdocs. With revenues of $3.7 billion (2016), Amdocs (NASDAQ: DOX) is a market-leading software and services provider to the world’s most successful communications and media companies, with customers in over 85 countries. Also responsible for developing Amdocs’ Intelligent Operations roadmap, Ilan works together with service-provider management to design tailored intelligent operations solutions to meet their specific environments, challenges and drivers to ensure maximum value. Definitely no stranger to working hand in hand with service providers as a trusted advisor, some of his previous senior roles range from Site Manager at a large US Satellite operator for more than 4 years (where he successfully led two major projects into production), to participating in several major billing and customer-care system deployments across EMEA and APAC. This first-hand knowledge of service-provider billing environments also made Ilan an ideal choice for the role of Head of Business for Amdocs’ entire Revenue Management Group where he was a member of the executive-management core team driving the overall group strategy.